Frequently Asked Questions (FAQ)

Welcome to the Frequently Asked Questions (FAQ) page of Albasmah International Shipping Company, the leading provider of international shipping solutions from the United Arab Emirates to the GCC, the Middle East, and worldwide.
Through this page, we aim to answer your inquiries about air, sea, and land shipping services, including customs clearance, tracking, and costs. Whether you are an individual looking to move personal belongings or a company seeking integrated logistics solutions, here you will find everything you need to understand our services.

For more details, contact us via WhatsApp: 0557643821 or visit our website: albasmahshipping.com

Frequently Asked Questions (FAQ) about Albasmah International Shipping

About the Company & Contact Information

  • What is Albasmah International Shipping?
    Albasmah International Shipping (Elbasmah Express) is a logistics company based in the UAE, offering international shipping services to the GCC, the Middle East, and worldwide.

  • Where is the company headquartered?
    You can find the location via Google Maps using the provided link. Please contact us directly to confirm the address.

  • How can I contact Albasmah Shipping?
    You can reach us via phone or WhatsApp at 0557643821, or through our Facebook, Instagram, or TikTok accounts.

  • Do you have a website?
    Yes, visit albasmahshipping.com to request shipping quotes and services.

  • What are Albasmah’s working hours?
    Typically, shipping companies in the UAE operate from 9:00 AM to 6:00 PM, Sunday to Thursday. Please confirm directly.

  • Do you have other branches in the UAE?
    Check our website or contact us on WhatsApp to confirm branch locations.

  • Do you offer Arabic customer support?
    Yes, Arabic support is available via phone, WhatsApp, and social media.

  • Do you have a mobile app?
    Currently, there’s no mobile app, but services can be accessed through our website and social media.

  • Can I visit your office to request shipping?
    Yes, you can visit the office based on the Google Maps address. Please confirm your appointment first.

  • Do you provide shipping consultation services?
    Consultation may be available for international shipping. Contact us on WhatsApp for personalized advice.

Shipping Services

  • What types of shipping services do you offer?
    Air, sea, and land freight, including door-to-door delivery.

  • Do you ship commercial goods?
    Yes, Albasmah provides commercial shipping to the GCC and worldwide.

  • Can I ship personal belongings?
    Yes, we ship clothes, furniture, electronics, and more.

  • Do you offer furniture shipping?
    Yes, we ship home and office furniture across the GCC and the Middle East.

  • Do you ship vehicles?
    Please contact us to confirm availability of vehicle shipping services.

  • Do you ship food items?
    Non-perishable foods may be shipped, subject to customs regulations.

  • Do you offer express shipping?
    Yes, express shipping options are available for urgent deliveries.

  • Do you ship documents?
    Yes, documents can be shipped safely and quickly worldwide.

  • Do you offer packaging services?
    Secure packaging services may be available to ensure safe delivery.

  • Do you provide temporary storage?
    Storage services may be available in our warehouses. Contact us for details.

Destinations & Delivery Times

  • Which destinations do you cover?
    GCC countries (Saudi Arabia, Qatar, Kuwait, Oman, Bahrain), the Middle East (Jordan, Lebanon, Egypt), and over 200 global destinations.

  • Do you ship to Saudi Arabia? – Yes.

  • Do you ship to Egypt? – Yes.

  • Do you ship to Europe? – Likely yes; please confirm specific countries.

  • How long does shipping to Saudi Arabia take?
    Air: 1-3 days • Land: 3-7 days • Sea: 10-14 days.

  • Shipping duration to Qatar?
    Air: 1-2 days • Land: 2-5 days.

  • Shipping duration to Jordan?
    Air: 2-4 days • Sea: 7-14 days.

  • Can shipping to the GCC be expedited? – Yes, express options are available.

  • Do you provide daily shipping to the GCC? – Possibly; please confirm.

  • Do you deliver to remote areas? – Yes, additional fees may apply.

Shipping Costs

  • How is the shipping cost calculated?
    Based on weight, volume, type of goods, method, and destination.

  • Are there extra charges?
    Customs, packaging, or storage fees may apply. Contact us for details.

  • Do you provide free shipping quotes? – Yes.

  • Are there discounts for bulk shipments? – Possibly; please confirm.

  • Do costs include customs duties? – Normally no; the client pays duties.

  • Can I pay upon delivery? – Possibly; confirm availability.

  • Which currencies are accepted? – AED and other major currencies.

  • Do you provide official invoices? – Yes.

  • Are there cancellation fees? – May apply based on company policy.

  • Do you offer shipment insurance? – Yes, optional coverage is available.

Customs Clearance

  • Do you offer customs clearance services? – Yes.

  • Which documents are required?
    Typically: Commercial invoice, packing list, certificate of origin.

  • Do you handle customs duties?
    The client pays duties, but we assist with the process.

  • Are there restrictions on GCC shipments? – Yes, based on local laws.

  • How can I know customs fees?
    Contact us for an estimate.

  • Do you provide customs consultancy? – Yes, possibly available.

  • Can I ship used items? – Yes, but extra documents may be required.

  • Are there prohibited goods?
    Yes: flammable items, weapons, and other restricted materials.

  • How long does clearance take?
    Usually 1-3 days, depending on destination.

  • Do you provide clearance at the destination? – Likely yes.

Tracking & Customer Support

  • Can I track my shipment? – Yes, via website or WhatsApp.

  • How do I get my tracking link?
    Sent via email or WhatsApp after booking.

  • What if my shipment is delayed?
    Contact us on WhatsApp for updates.

  • Can I change the delivery destination?
    Possibly, extra fees may apply.

  • What if my shipment is lost?
    Contact customer service to open an investigation.

  • Do you offer 24/7 support? – Likely yes.

  • Can I cancel a shipment after sending it? – Depends on the stage.

  • Do you send shipping notifications? – Yes, via email or WhatsApp.

  • Can I request shipment redirection? – Yes, extra charges may apply.

  • How do I report an issue?
    Contact us at 0557643821 or via social media.

Prohibited Items & Safety

  • Which items are prohibited?
    Flammable items, chemicals, weapons, and illegal materials.

  • Can I ship medicines? – Possibly, with prescription and approval.

  • Can I ship electronics? – Yes, securely packed.

  • Do you offer fragile item packaging? – Yes.

  • Is there a weight or size limit? – Depends on shipping method.

  • Do you provide temperature-controlled shipping? – Possibly available.

  • Do you ship pets? – Service may be limited; confirm first.

  • How do you ensure shipment safety?
    Secure packaging, insurance, and trusted partners.

  • Is compensation available for damages?
    Yes, if insured.

  • Do you inspect shipments? – Yes, for legal compliance.

Additional Services

  • International furniture moving

  • Office relocation

  • E-commerce logistics

  • Exhibition shipping

  • Corporate shipping solutions

  • Consolidated freight services

  • Port delivery & collection

  • Individual & corporate services

  • Local delivery within the UAE (upon confirmation)

Payment & Policies

  • Available payment methods: Bank transfer, credit cards, cash on delivery.

  • Can I prepay shipping fees? – Yes.

  • Do you offer loyalty discounts? – Possibly available.

  • Return policy: Depends on shipment and company terms.

  • Refunds on cancellations? – May apply based on policy.

  • Do you issue tax invoices? – Yes.

  • Extra fees for card payments? – Possibly.

  • Can I pay fees at the destination? – Possibly.

  • Do you offer seasonal discounts? – Possibly; follow our social media.

  • Do you provide postpaid services? – Possibly for large companies.

GCC & Middle East Services

  • Daily shipping to Saudi Arabia (possible)

  • Express shipping to Kuwait (1-3 days)

  • Coverage of all Qatar cities

  • Shipping to Oman, Bahrain, Iraq, Lebanon

  • Limited services to Palestine and Syria (contact us)

  • Shipping to North Africa (Egypt, Morocco, etc.)

Conclusion

We hope this FAQ page provided clear and comprehensive answers about Albasmah International Shipping Services.
We always strive to provide a reliable, efficient, and customer-focused shipping experience, whether your shipments are headed to the GCC, the Middle East, or any global destination.

For additional inquiries or custom quotes, don’t hesitate to contact us on WhatsApp (0557643821) or follow our updates on Facebook, Instagram, or TikTok.

Thank you for trusting Albasmah Shipping!