Shipping and Insurance Policies

At Al Basmah International Shipping, we are committed to providing reliable and transparent international shipping services from the United Arab Emirates to the Gulf countries, the Middle East, and worldwide. To ensure a seamless and clear shipping experience, we have established clear shipping and insurance policies that outline service terms, customer responsibilities, and procedures for handling shipments. Whether you are shipping personal belongings, commercial goods, or furniture, these policies aim to protect your shipment and provide full transparency. For more details or inquiries, contact us via WhatsApp (+971 55 764 3821) or visit our website albasmuh.com.

Shipping Policies

1. Accepted Shipment Types

  • Permitted Goods:
    • Personal belongings (e.g., clothing, books, small appliances).
    • Household and office furniture.
    • Documents and small parcels (up to 30 kg).
    • Commercial goods (e.g., products or equipment).
    • Non-perishable food items (subject to customs regulations).
  • Prohibited Items:
    • Hazardous materials (e.g., flammable substances, explosives, or chemicals).
    • Weapons and ammunition.
    • Illegal materials as per UAE or destination country laws.
    • Live animals (unless special arrangements are made in advance).
  • Tip: Check the list of prohibited items with our team via WhatsApp (+971 55 764 3821) before sending your shipment.

2. Packaging and Preparation

  • Customer Responsibility: The customer is responsible for securely packaging the shipment to ensure its safety during transit, unless Al Basmah’s packaging service is requested.
  • Packaging Service: We offer secure packaging services (50-200 AED depending on size) using high-quality materials such as reinforced cardboard or wooden crates for fragile shipments.
  • Required Documents:
    • Commercial invoice detailing the value and contents of the shipment.
    • Packing List itemizing the shipment’s contents.
    • Certificate of Origin (if required).
    • Special documents (e.g., prescriptions for medications or permits for equipment).
  • Tip: Ensure the sender and recipient’s details (name, address, phone number) are accurately provided to avoid delays.

3. Shipping Methods

  • Air Freight: For urgent parcels and documents (1-10 days depending on the destination).
  • Land Freight: For furniture and medium-sized goods to Gulf countries and some Middle Eastern countries (2-10 days).
  • Sea Freight: For containers and large cargo (7-40 days depending on the destination).
  • Delivery Policy:
    • We offer door-to-door or port-to-port delivery options.
    • The customer is responsible for receiving the shipment at the destination or paying additional delivery fees if required.

4. Customs Clearance

  • Service: We provide customs clearance services for a fee (100-500 AED depending on the destination and complexity of procedures).
  • Customer Responsibility:
    • Provide all required documents accurately.
    • Pay customs duties and taxes imposed by the destination country.
  • Duration: Customs procedures typically take 1-3 days but may be delayed due to incomplete documents or specific restrictions.
  • Tip: Contact us in advance to understand the customs requirements for your destination (e.g., Saudi Arabia, Jordan, or Egypt).

5. Shipment Tracking

  • Tracking System:
    • After shipment confirmation, a tracking link is sent via email or WhatsApp.
    • Track your shipment on our website albasmuh.com by entering the tracking number.
  • Updates: We provide real-time updates (e.g., “Received,” “In Transit,” “Delivered”).
  • Delay Policy: In case of delays due to customs or weather conditions, the customer is notified immediately, and we work to resolve the issue promptly.

6. Cancellation and Return Policy

  • Shipment Cancellation:
    • Cancellations are allowed before the shipment leaves our facility, subject to an administrative fee (50-100 AED).
    • After transit begins, additional fees may apply based on the shipping stage.
  • Shipment Return:
    • If a shipment is rejected by customs or the recipient, the customer bears the cost of return or disposal.
    • Refunds (excluding administrative fees) are issued if the cancellation is due to an error on our part.
  • Tip: Contact us via WhatsApp (+971 55 764 3821) to discuss any cancellation or return requests.

Insurance Policies

1. Insurance Option

  • Description: We offer optional insurance for shipments to protect against damage, loss, or theft during transit.
  • Cost: 1-3% of the shipment’s value (minimum 50 AED).
  • Coverage:
    • Full or partial compensation based on the declared shipment value.
    • Coverage for incidents during transit (e.g., traffic accidents or damage during loading/unloading).
  • Tip: We recommend opting for insurance for valuable shipments such as electronics or luxury furniture.

2. Filing an Insurance Claim

  • Procedures:
    • Report any damage or loss within 48 hours of receiving the shipment.
    • Provide supporting documents: photos of the damage, shipment invoice, and proof of value.
    • Claims are evaluated within 7-14 business days, with compensation based on insurance terms.
  • Exclusions:
    • Damage due to improper packaging by the customer (unless our packaging service was used).
    • Incidents caused by circumstances beyond our control (e.g., natural disasters).
  • Tip: Keep all shipment-related documents and photos to expedite claim processing.

3. Company Liability

  • With Insurance: We are responsible for compensating the customer based on the declared shipment value.
  • Without Insurance: Our liability is limited to the shipment’s value or 100 AED per kg (whichever is lower), in accordance with international shipping standards.
  • Tip: Declare the true value of your shipment during booking to ensure fair compensation if needed.

Tips for a Successful Shipping Experience

  1. Check Customs Restrictions: Ensure your shipment does not contain prohibited items to avoid rejection or delays.
  2. Prepare Documents Accurately: Provide all required documents to expedite customs clearance.
  3. Opt for Insurance: Choose insurance for valuable shipments to protect your investment.
  4. Secure Packaging: Use our packaging service to ensure the safety of fragile shipments.
  5. Continuous Tracking: Monitor your shipment via the tracking link for peace of mind.

How to Contact Us

  • Request Service or Inquiries: Contact us via WhatsApp (+971 55 764 3821) or our website albasmuh.com.
  • Office Visit: Visit our headquarters using Google Maps.
  • Customer Support: Our team is available to answer inquiries about policies or compensation.
  • Track Offers: Follow our accounts on Facebook, Instagram, and TikTok for the latest offers and updates.

Important Notes

  • Policy Changes: Al Basmah reserves the right to modify policies based on changes in logistics or customs regulations. Customers will be notified via the website.
  • Customs Fees: Shipping rates do not include customs duties or taxes imposed by the destination country.
  • Delivery Time: Delivery times are approximate and may be affected by customs Tet(48 hours)
  • Transparency: We are committed to full transparency in all procedures, and our team is ready to clarify any inquiries.

Conclusion

At Al Basmah International Shipping, we prioritize customer satisfaction through clear and transparent shipping and insurance policies. Whether you are shipping to the Gulf, the Middle East, or any global destination, we are here to ensure your shipments are protected and delivered safely and efficiently. Contact us today via WhatsApp (+971 55 764 3821) or visit albasmuh.com to book or inquire about our policies. Follow us on Facebook, Instagram, and TikTok for the latest news and offers. Thank you for trusting Al Basmah International Shipping!